Trust and Security Center

Clear responsibilities and care for business continuity.

Account protection

Define roles, limit permissions to operational needs and review account access.

Backup and recovery

Agree data scope, schedules, retention and restore testing.

Monitoring and updates

Monitor agreed indicators, review update compatibility and escalate when required.

Data handling

Define access purposes, responsibilities, retention and sharing within each project.

Service levels

Support hours, response objectives, escalation and exceptions belong in the agreed service terms. Within the agreed service scope hosting support does not imply a guaranteed resolution time.

Clear commitments

Specify capabilities and boundaries in the offer and document what has been tested and what still requires approval.